To initiate a return/exchange/refund, enter your email or telephone number and the order number.

General Terms

In-case you are unhappy with your purchase; we will accept a return of an unused product within 30 days of the purchase.

We will offer a complete refund until we obtain the returned item(s) in its original and non-damaged state. Excluding shipping as we cannot refund your order's initial shipping cost. If the item delivered to you were defective, we would pay the return shipping costs and the shipping charges.

You have to pay for the shipping costs to return your purchase(s) if the item shipped to you is in excellent condition.

For products purchased by other businesses, manufacturers, distributors, or other entities with whom Fetch N Buy is not affiliated. No refunds are going to be released.

All the returned items must be delivered to us unused, untampered. With original packaging and tags and in the condition they were received, they may not be eligible for a refund. 

Refund Processing Time

Depending on the bank or credit card issuer's processing time, the refund amount can take up to 5-7 business days to be displayed in the bank account or card statement.

If you haven't received a refund yet, scrutinize your bank/card statement again.

Please email us at after you have performed the above steps and your refund has not yet been received, and then we will investigate it.

When the item is in excellent shape, you will be liable to pay the entire return shipping expenses to exchange your order(s).

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